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Car Insurance

Car Insurance

Car insurance is a type of motor insurance which covers damage to your vehicle caused by accidents, theft, natural disasters, fire, or vandalism. In India, it is legally mandatory to have at least a third party insurance policy. Driving without valid car insurance can lead to penalties. For complete peace of mind, choose a comprehensive car insurance policy that protects both your vehicle and third party liabilities

While third party insurance covers damages to others’ lives and property, a comprehensive plan can ensure coverage for damages to your car as well. With comprehensive car insurance, your car is covered against damages due to natural calamities, manmade disasters, accidents, and more.

Following the recent GST update, the tax on small cars (petrol up to 1200cc and diesel up to 1500cc) has been reduced from 28% to 18%, making new cars more affordable. Protecting your new vehicle with a reliable car insurance policy from HDFC ERGO helps secure this investment from day one.

With accident rates rising due to current traffic conditions, it’s important to protect your vehicle with a comprehensive car insurance policy.

HDFC ERGO allows you to customise your car insurance policy with useful add-ons such as:

  • Zero Depreciation Cover
  • Return to Invoice
  • EMI Protector Plus

You can buy car insurance online easily through HDFC ERGO’s website or app for a quick and convenient journey.

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Did you know

No more waiting long, get overnight car repair done at our 12200+ cashless
garages. Buy Car Insurance Online Instantly!

Choose from the Best Car Insurance Policies

Car insurance policies are designed to meet different usage patterns and protection needs. Below are the main car insurance types offered by HDFC ERGO:

  • single Comprehensive Car Insurance

    Comprehensive Car Insurance

  • third Party Car Insurance

    Third Party Car insurance

  • new Standalone Own Damage Cover

    Standalone Own Damage Cover

  • stand New Car Insurance

    COVER FOR BRAND NEW CAR

single Comprehensive Car Insurance
Comprehensive Car Insurance

Comprehensive Car Insurance provides complete protection by covering both third party and own damage cover. It protects your vehicle against legal liabilities and vehicle damage from accidents, theft, fire, or natural disasters.

X
This plan covers:
accidents

Accidental damages

Personal accidents

Natural calamities

Third party liability

Option to customise with add-ons

Theft

Theft

EXPLORE MORE

Please refer to the list of Active Products & Withdrawn Products before purchasing any policy.

What are Some Popular Car Insurance Add-on Covers?

Add-on covers enhance the protection of your comprehensive car insurance policy by covering specific expenses that are not part of standard coverage.

HDFC ERGO offers several popular car insurance add-ons to help you customise your coverage based on your needs.

Boost your coverage
Zero Depreciation Cover in Car Insurance

This add-on ensures you get the full claim amount without depreciation cuts. Depreciation is the gradual drop in the value of parts due to usage and aging.

Example: Your car’s bumper and headlamp get damaged in a minor accident. With Zero Depreciation, the insurer covers the full replacement cost without depreciation cuts.

No Claim Bonus in Car Insurance

NCB Protection ensures your accumulated NCB remains intact even if you make a claim during the policy year.

Example: You have a small parking dent and make a claim. Normally, you lose your NCB. With NCB Protection, you retain your discount for renewal.

Emergency Assistance Cover in Car Insurance

This add-on gives you 24/7 support for car-related emergencies like breakdowns, flat tyres, or dead batteries, anywhere during your trip.

Example: Your car stops on a highway due to a battery issue at night. With Roadside Assistance, a team arrives to jump-start your battery or tow your car.

Cost of Consumables cover in car insurance

Cost of Consumables Cover

This add-on covers consumable items used during repairs, which are otherwise excluded from standard claims.

Example: After an accident, your car needs repairs and consumables worth ₹3,000. Without this add-on, you pay out-of-pocket. With it, the insurer pays for those consumables.

Tyre secure cover in car insurance

Tyre Secure Cover

With tyre secure cover, you get coverage for expenses related to replacing the tyres and tubes of the insured vehicle.

Example: You hit a pothole, and your tyre develops a sidewall bulge requiring replacement. Tyre Secure covers the cost of the new tyre.

EMI Protector

EMI Protector

With the EMI protector, the insurance company will pay equated monthly instalment amount (EMI) to the insured.

Example: Your car is in the workshop for over 30 days after an accident. EMI Protector helps pay your EMI during that period.

Car Insurance Add On Coverage
Return to Invoice Cover in Car Insurance

This add-on pays you the original invoice value (purchase price) of the car in case of total loss or theft, instead of the reduced market value

Example: Your car is stolen within 2 years of purchase. Without RTI, you get the depreciated value. With Return To Invoice Cover, you get the full invoice value including registration and tax components.

Engine and gearbox protector cover in car insurance

Engine and gearbox add-on cover provides coverage for repair expenses arising from issues like water ingress or oil leakage, events usually not covered under standard policies.

Example: During monsoons, you have to drive through waterlogged roads, and your engine suffers hydrostatic lock. With this engine protection add on cover, the engine repair costs are covered.

Downtime protection cover in car insurance

Downtime Protection helps cover daily travel expenses when your car is unavailable due to repairs.

Example: Your car is under repair for 10 days. You rely on cabs for work travel and Downtime Protection helps reimburse those transportation expenses.

Loss of Personal Belonging - best car insurance in india

Loss of Personal Belongings Cover

This add-on provides compensation for personal items stolen or damaged while kept inside the insured vehicle.

Example: Someone breaks your car window and steals your cell phone. This add-on helps you recover the cost of the stolen phone.

Pay as you drive cover

Pay As You Drive Cover

With pay as you drive add-on cover, you can get the benefits on the own-damage premium at the end of the policy year, for low usage.

Real-life scenario: You commute occasionally and drive under 10,000 km in a year. With Pay As You Drive, you get premium benefits at policy end.

EMI Protector Plus

EMI Protector Plus

With this cover, you get extended EMI support based on the duration your car is under repair.

Example: Your car requires long-term repairs after an accident and remains at the workshop for over 60 days. EMI Protector Plus covers multiple EMIs during this period.

Did you know
India’s passenger vehicle sales reached a historic high of 4.3 million units in FY 2024-25. [2]
With such fast growth in the auto sector, having the right insurance coverage is essential to
safeguard high-value, newly purchased vehicles.

What Are the Key Factors Affecting Your Car Insurance Premium?

Your car insurance premium is calculated based on multiple factors related to your vehicle, usage, and other factors.

Understanding the key factors that affect your car insurance premium can help you make informed decisions and manage the overall cost of your car insurance policy.

1

Age of the vehicle

As the vehicle gets older, its market value depreciates due to the wear and tear of the vehicle. This leads to lower depreciation value and a reduced Insured Declared Value (IDV), which generally results in lower car insurance quotes for old vehicles.
2

IDV (Insured Declared Value) of the vehicle

IDV represents the maximum amount payable by the insurer in case of total loss or theft of the car. A higher market value increases the IDV, which directly impacts and raises your car insurance prices.
3

Your geographical location

The area where you drive and park your car also affects your premium. Consider the fact that metro cities usually account for higher accident rates. [1] This means a higher chance of a claim, and hence, a higher premium.
4

Your car model

The cost of car insurance also depends on your car’s make and model. Luxury or high-end vehicles usually cost more to insure because spare parts, repairs, and replacements are more expensive.
5

Fuel type

Your car insurance price will be higher for comprehensive insurance, as it provides coverage for own damage and third party liabilities. In comparison, the premium for the mandatory third party cover will be less.
6

Type of Cover

If you haven’t filed any claims in the previous year, you may get a No Claim Bonus (NCB). This discount reduces your own-damage premium and rewards safe driving habits.
7

Claims History

If you haven’t filed any claims in the previous year, you may get a No Claim Bonus (NCB). This discount reduces your own-damage premium and rewards safe driving habits.
8

Deductibles

Voluntary deductibles can reduce your four wheeler insurance premiums, as you are agreeing to pay a fixed amount during a claim. As a result, the insurer has to pay less during claim settlement, leading to a lesser premium.
9

Add-ons

Choosing add-ons like Zero Depreciation, Roadside Assistance, or Engine Protection increases the cost of your car insurance. However, they give you extra protection for situations not covered under a standard car insurance policy.
10

Manufacturing Year

Newer car models may be more expensive to insure, because their spare parts may be costlier or less readily available. If the car has advanced technology, it may also affect the premiums.
11

Location

If you live in a busy city with heavy traffic, the chances of accidents are higher. As a result, insurance premiums may be higher in urban areas compared to regions with lower traffic density.

You can buy and renew your car insurance online in just a few minutes, no paperwork needed!

Did you know

With India recording over 2.3 million EV sales in 2025 alone, battery-powered vehicles are paving the way for the future. Protect your EV with a well-designed EV car insurance policy with HDFC ERGO! [5]

Compare and Select the Best Car Insurance Policy

Selecting the right car insurance policy depends on how much protection you want for your car and your legal responsibilities. The table below compares Comprehensive Car Insurance and Third Party Car Insurance to help you decide what suits your needs best.

Comprehensive vs Third Party Car Insurance

Star  80% CUSTOMERS
CHOOSE THIS
Coverage & BenefitsComprehensive CoverThird Party Liability Only Cover
Type of CoverCovers own damage + third party liabilityCovers third party liability only
Accidental Damage to Your CarIncludedExcluded
Damage Due to Natural Calamities (floods, earthquakes, cyclones, etc.) IncludedExcluded
Fire, Theft, Vandalism & Man-made EventsIncludedExcluded
Vehicle Theft CoverageCovered (up to the Insured Declared Value or IDV) Excluded
Third Party Injury or DeathIncludedIncluded
Third Party Property / Vehicle DamageIncludedIncluded
Personal Accident Cover (Owner-Driver)Up to ₹15 lakh~* Up to ₹15 lakh~*
Legal ComplianceOptionalMandatory
No Claim Bonus (NCB)Up to 50% on own-damage premiumNot applicable
Add-on Covers (Zero Depreciation, NCB Protect, Return to Invoice, etc.) AvailableNot available
Customisation of Car Value (IDV)AvailableNot available
Premium RangeHigher due to wider coverageLower due to limited cover

 

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How to Calculate Car Insurance Premium

While buying or renewing a car insurance policy, it is necessary to know how its premium is calculated. Here’s a step-by-step guide for calculating your car insurance premium

  • Step 1: Visit the HDFC ERGO website and click on car insurance. On the top of the page, you can enter the vehicle registration number in the box and proceed by clicking on get a quote. You can even proceed without a car number or click on renew HDFC ERGO car insurance policy if your current policy with HDFC ERGO has expired.

  • Step 2: After clicking on get a quote or proceed without the car number, you will have to enter your car’s make and model.

  • Step 3:You must choose between a third party car insurance and a comprehensive car insurance plan

  • Step 4: Give details about your last insurance policy- Date of Expiry, No Claim Bonus Earned and Claims Made. Enter your mobile number and email ID.

  • Step 5: You can now view your car insurance premium. If you have chosen a comprehensive plan, you can customise your plan further by selecting add-ons like zero depreciation, emergency assistance, return to invoice and more.

Calculating car insurance premium at the HDFC ERGO website is smooth and easy. You can also use our car insurance premium calculator for your convenience.

How Can You Save on Car Insurance Premiums?

Every person wants to pay a low premium for their car insurance policy without compromising on essential coverage. Here are some simple and effective ways by which you can save on your car insurance premium:

1

Buy Pay as You Drive Cover

With this insurance cover, the insurer will offer benefits to the insured person at the end of the policy period if the policyholder has driven his/her vehicle less than 10,000 km. The coverage offered in ‘pay as you drive’ will be similar to regular car insurance policy.
2

Buy NCB Protection Cover

The NCB protection add-on ensures that you don’t lose your accumulated No Claim Bonus even if you make a claim. With this add-on, you can make up to two claims in a policy year without affecting your NCB benefits.
3

Avoid Raising Minor Claims

If there is minor damage to the vehicle due to an accident, then it is better to pay for the expenses by your own. This helps you retain your No Claim Bonus, which can reduce your premium at renewal.
4

Install Safety Devices

By installing safety devices in your vehicle, you can reduce your car insurance prices. Cars fitted with approved safety features, such as anti-theft devices or anti-lock braking systems, are considered lower risk. As a result, insurers may offer a lower premium for such vehicles.
5

Choose Only the Coverage You Need

If you want to save on car insurance premiums, it is important that you review your coverage needs. Select add-ons that are relevant to how you use your car and avoid unnecessary covers. This helps keep your premium affordable.
6

Renew Before Expiry

Renewing your car insurance on time helps you retain your No Claim Bonus. If the policy is not renewed within 90 days of expiry, your NCB benefits may lapse. You will have to let go of the discount on your premium.
7

Opt for a Higher Voluntary Deductible

If you agree to pay a small portion of the claim from your side, insurers may offer a lower premium. This works well for safe and experienced drivers who rarely raise claims.
8

Take Advantage of Long-Term Policies

Choosing a long-term car policy (for up to 3 years) may cost less than renewing annually. It also protects you from yearly premium hikes and inflation adjustments.
Did you know
You can buy and renew your car insurance online in just a few minutes, no paperwork needed!

GST on Car Insurance Premiums


Here’s a brief on GST and car insurance premiums:

Car insurance premiums attract 18% GST. Under the revised GST structure, there is no change in GST rates for motor insurance.

However, from 22nd September 2025, smaller cars are taxed at 18% GST instead of 28%, which lowers the car’s ex-showroom price.

ParticularsBefore GST Change (28%)After GST Change (18%)
Base Price₹6,00,000₹6,00,000
GST₹1,68,000₹1,08,000
Ex-Showroom Price₹7,68,000₹7,08,000

The Insured Declared Value (IDV) is linked to the vehicle’s ex-showroom price.

So, this reduction can also make comprehensive and own damage car insurance cheaper.

Third party insurance premiums remain unchanged, as they are fixed by IRDAI.

How to Buy or Renew a Car Insurance Policy Online?

Buying or renewing car insurance online is quick and convenient, with HDFC ERGO. Here are the procedures for both:

To buy car insurance online:

1. Enter your details:

Visit the HDFC ERGO website and choose ‘Car Insurance’ under the Buy tab. Enter your vehicle registration number and contact details.

2. Compare available plans:

Get instant car insurance quotes based on your details; you can compare coverage options to find the best car insurance fit for your needs.

3. Customize your plan:

Choose between Comprehensive or Third-Party coverage and add optional riders for extra protection

4. Make the payment:

Review your policy details, complete the payment online, and receive your car insurance policy instantly via email.

Buy a HDFC ERGO car insurance policy today!

To renew existing car insurance policy online:

1. Visit website:

Go to the HDFC ERGO website and proceed with ‘car insurance’ under the ‘Renew’ tab.

2. Modify coverage if needed:

Include or remove add-on covers based on your current needs and check the renewal premium.

3. Pay online and receive your policy:

Complete the payment online and get the renewed car insurance policy sent to your registered email ID.

Renew Your Car Insurance Now!

What are the Benefits of Buying/Renewing Car Insurance Online?

When you buy or renew your car insurance policy online through HDFC ERGO website, you can enjoy several benefits.

1

No Paperwork

The entire process is digital. You can purchase car insurance online and renew it without filling out forms or submitting physical documents.
2

Easier to Check the Insurer’s Credibility

It is easier to check the credibility of an insurer when you buy car insurance online. You can easily review the insurer’s claim settlement process, turnaround time, and customer support details directly on the website before making a decision.
3

No Brokerage

There are no middlemen involved when you directly buy the policy online. This helps you save on the brokerage charges.
4

Quick and Easy Comparison

Free quotes and easy access to websites ensures a quick four wheeler insurance comparison of policies.
5

Access to Online Discounts

Online buying lets you view quotes instantly and compare coverage options. This makes it easier to choose the right four wheeler insurance policy.
6

Easy to Switch Insurer or Coverage

During car insurance renewal, you can opt for a different insurance provider or upgrade your coverage. You can compare different options and choose the best car insurance plan as per your evolving needs.
7

Instant Policy Issuance

When you buy or renew car insurance online, your policy is mailed to you almost instantly on your registered email ID. You don’t have to wait for days to receive your policy document.
8

Easy Customisation

While purchasing comprehensive cover or own damage cover online, you can customise your car insurance policy by adding relevant add-ons as per your requirements.
Did you know
India is home to NATRAX, one of the longest high-speed automotive test tracks in Asia.
Located in Madhya Pradesh, it is also the fifth largest track of its kind in the world. [3]

Why Is It important to Renew Your Car Insurance on Time?

Renewing your car insurance on time is essential for maintaining financial protection and staying compliant with the law. Timely renewal of your motor insurance policy can bring many benefits.

1. Continuous Protection Against Financial Losses

India saw more than 52,000 fatal accidents occurring on its National highways in 2024. [4] With such a high rate of accidents, the importance of car insurance cannot be overstated. If your car insurance policy expires, you lose immediate access to car coverage. Without an active policy:

• The cost of repairs becomes a direct financial burden

• You lose protection against losses such as total damage or theft.

Owners of older or second hand car insurance policies also face higher risks because repair costs often exceed the car’s depreciated value. By renewing timely, you can ensure uninterrupted support.

2. Meets the Legal Requirement

It is mandatory in India to have valid third party car insurance under the Motor Vehicles Act. Driving without it is a punishable offense and may lead to:

• Heavy penalties

• Vehicle seizure

• Legal complications in case of an accident

Timely renewal ensures your vehicle is legally compliant at all times. If you use a digital platform, you can check car insurance online and keep your documents updated.

3. Avoiding a Break in Policy and Mandatory Car Inspection

If your policy expires, the insurer may require a physical inspection before renewing your four-wheeler insurance plan. This can lead to:

• Added time

• Additional effort

• Higher chances of rejection if visible damage is found

Renewing your insurance for car before expiry ensures the process is smooth, fast, and fully digital.

4. Retaining Your No Claim Bonus (NCB) and Other Discounts

No Claim Bonus is one of the biggest ways to reduce your car insurance premium. NCB can help lower the cost of car insurance by up to 50% when maintained over consecutive claim-free years. However:

• NCB lapses if the policy is not renewed within 90 days of expiry

• A break in insurance also leads to the loss of accumulated discounts

Renewing on time keeps premiums under control. This is especially important for owners of comprehensive car insurance, where own damage premiums form a significant part of the policy cost.

5. Maintaining the Correct IDV and Keeping Coverage Optimal

The IDV in car insurance determines the maximum compensation you receive in case of total loss or theft. When you let your policy lapse:

• Your next renewal may set a lower IDV due to additional depreciation

• This reduces your payout in case of severe damage

• The overall value of your car policy may be affected

Renewing on time keeps the IDV aligned with market value and ensures the right amount of protection.

6. Stable Premiums and Better Renewal Offers

Timely renewals often give access to:

• Stable car insurance prices

• Loyalty-based offers, if applicable

• Instant policy issuance

On the other hand, a break in renewal may cause:

• Higher premiums

• Loss of discounts

• Limited eligibility for certain add-ons

By maintaining a clean renewal history, one can have a smoother car insurance journey.

7. Faster Access to Cashless Services and Claims

With an active HDFC ERGO policy, you automatically continue to enjoy:

• 24x7 roadside assistance

• Access to thousands of cashless garages

• Seamless digital support

A lapse in coverage delays access to these services. Renewing on time ensures you continue to get the benefits of your car insurance policy with zero interruption.



Nowadays, you can not only purchase car insurance online but also renew your car insurance using digital platforms. By renewing your policy through online channels, you can ensure:

• Quick policy issuance (via e-mail or app)

• No paperwork

• Easy updates to coverage or add-ons

• A hassle-free experience

Renew car insurance with HDFC ERGO now!

Why Should You Buy HDFC ERGO's Car Insurance Policy

Easy on your pocket

Easy on your pocket

Easy on your pocket

With multiple choice offerings, our premium starts at ₹2094*. We offer premiums that are affordable with maximum benefits. For example, choosing a comprehensive car insurance policy entitles you and no-claim bonus benefits of up to 50%. And with our car insurance premium calculator calculating your car insurance premium amount is a breeze.

Cashless assistance

Cashless assistance

The hiccup in the journey? Now no more worrying about cash to get your car fixed while you are stranded in the middle of nowhere. With our 12200+ cashless Garages, pan India help is never too far; our widespread network of cashless garages will be your friend in need. Additionally, our 24x7 Roadside Assistance ensures that help is just a phone call away, and your car is taken care of anytime.

No more sleepless nights

No more sleepless nights

Car needs repair but worried how you’d commute to the office next morning? HDFC ERGO’s Over Night Vehicle Repairs¯ is here to save the day! We take care of minor accidental damages or breakdowns while you catch up on your sleep and get your car back in shape by morning. If this doesn’t spell convenience, what does?

Quick & easy claim settlement process

Quick & easy claim settlement process

HDFC ERGO car insurance claim process is hassle free and you can file claims quickly through our website. You can even download the claim form from our website. In addition to this, you can also track your car insurance claim status from our website.

A Growing family of happy customers

A Growing family of happy customers

With over 3.2 Crore+ Happy Customer@, we are proud to say that we’ve put smiles on a million faces and counting. The testimonials from our ever-growing family of customers are heartwarming. So toss your car insurance-related worries aside and join the happy customers club!

Why Should You Renew Expired Car Insurance?

Letting your car insurance policy lapse can expose you to several risks and inconveniences. Renewing your car insurance on time helps you stay protected, compliant, and financially secure.

1

You May Face Legal Issues

Driving without valid car insurance is a legal offence in India. If caught, you may face penalties.

• Fine of up to ₹2,000 for non-compliance

• Risk of additional penalties for repeat offences

• Mandatory third-party insurance requirement.

2

You Lose Third Party Liability Protection

An expired policy means your car is no longer insured for third party liabilities. In case of an accident, the insurer will not cover damages or legal costs.

• No coverage for third party injury or death

• No coverage for third party property damage

• Financial liability rests entirely on you.

3

You Will Have to Pay Repair Costs from Your Own Pocket

If your car insurance has expired, your vehicle is no longer covered for damages. Any repair or replacement cost will have to be paid by you.

• No coverage for accidental damage

• No protection against theft or natural calamities

• Higher out-of-pocket expenses.

4

Car Inspection May be Required

The insurer might feel the need to inspect the vehicle before renewing the car insurance policy if it has not been renewed for a few weeks. There might be:

• Inspections to assess the current condition of the vehicle

• Checks for pre-existing damages

• Possible delay in policy activation as per the assessment.

5

Your No Claim Bonus (NCB) Can Be Reset

If you do not renew your car insurance within 90 days of expiry, your accumulated No Claim Bonus may be lost.

• NCB can reduce to zero

• Loss of renewal discounts of up to 50%

• Higher premium at the next renewal.

What is Car Insurance for EVs?

Car Insurance for EVs

Car insurance for Electric Vehicles (EVs) is a type of motor insurance created specifically for battery-powered cars. It protects your EV from financial losses caused by accidents, theft, fire, natural disasters, and damage to third parties.

Since EVs have specialised parts like battery packs and electric motors, their repair costs can be higher than regular cars. A comprehensive car insurance plan for your EV can cover both third-party liabilities and damage to your own vehicle.

You can buy car insurance online for your electric vehicle, compare car insurance plans, and choose add-ons like zero depreciation or roadside assistance for better protection. Renewing your EV insurance on time keeps you legally compliant and ensures your car stays protected on the road.

HDFC ERGO EV Car Insurance Add-Ons

Electric vehicles have unique components, and HDFC ERGO offers a wide range of add-on covers to provide enhanced protection beyond the standard policy. These EV add-ons can be opted with comprehensive or standalone own damage electric car insurance.

1

Battery Charger and Accessories Cover

Covers damage to the battery charger and its accessories due to insured events such as fire, explosion, floods, or earthquakes.
2

Electric Motor Protection

Provides financial protection against repair or replacement costs of the electric motor and its components.
3

Zero Depreciation for Battery Charger

Ensures no depreciation is deducted while settling claims for the battery charger, detachable battery, or related accessories. This helps you get a higher claim payout.

In addition to the above, you can also opt for general add-ons with your EV policy, such as:

• Roadside Assistance Cover

• Downtime Protection Cover

• Return to Invoice Cover, and so on.

Steps for filing a car insurance claim

1. Notify Your Insurer:

Report the incident to your insurer immediately. We offer 24/7 support via phone, mobile app, or website.

2. Submit Essential Documents:

Provide necessary documents such as your car insurance policy, driver’s license, and vehicle registration certificate.

3. Damage Assessment:

The insurer will arrange for a surveyor to inspect and evaluate the damage to your vehicle.

4. Choose Your Repair Option:

• Cashless Repair:

Get your vehicle repaired at a network garage without paying upfront.

• Reimbursement:

Pay for the repairs yourself and claim the amount from your insurer later

What are the Documents Required for Filing a Car Insurance Claim?

The documents you need for filling a car insurance claim online may vary depending on the type of claim. Here’s a simple breakdown.


Claim TypeRequired Documents
General (Applicable to all claims)

• Completed Claim Form

• Registration Certificate (RC) Copy (or tax receipt + invoice for new cars)

• Aadhaar Card

Reimbursement Claims (Non-cashless)

• Original Claim Form

• NEFT Mandate Form

• Cancelled Cheque

• RC Copy (or tax receipt + invoice for new cars)

• Garage Estimate

• Repair Invoice

• Driving License Copy

• Car Insurance Policy Copy

• PAN Card / Form 60

• One Officially Valid Document

• FIR / Police Report

Total Loss / Theft Claims

• Aadhaar Card

• PAN Card

• Original RC

• Original Car Insurance Policy

• Forms 28, 29 & 30 (three copies)

• Indemnity Bond

• FIR

• NEFT Form

• Cancelled Cheque

• No Objection Certificate + Form 16 (if vehicle purchased on loan)


Choose your coverage, add custom benefits, and hit the road worry-free.

Buy Car Insurance Policy Online
The car customisation market in India was worth about
USD 0.09 billion in 2024 and is expected to expand to
around USD 0.98 billion by 2033! [6]

What to Keep in Mind When Buying a Car Insurance Policy Online?

If you are planning to purchase car insurance online, know that it is very easy and convenient. However, before you proceed, it is ideal to keep certain things in mind when buying the policy online.

1. Choose the Right Type of Car Insurance Policy

The first step is selecting the type of car insurance that suits your vehicle and usage.

• Comprehensive car insurance offers all-round protection by covering both third party liabilities and damage to your own car. It protects against accidents, theft, fire, natural calamities, and man-made disasters.

• Third party car insurance, on the other hand, only fulfils the legal requirement and does not cover damage to your own vehicle.

• If your car is very old or used infrequently, a third party policy may be sufficient to stay legally compliant.

You can also opt for a second hand car insurance plan if you have bought a car from another owner.

For most car owners, especially those with newer vehicles, a comprehensive plan offers better peace of mind and financial protection.

2. Understand the Insured Declared Value

The Insured Declared Value (IDV) plays a critical role in your car insurance policy.

• IDV represents the current market value of your car after depreciation.

• It is also the maximum amount you can receive in case of total loss or theft.

• A higher IDV increases coverage but also slightly increases your premium.

• A very low IDV may reduce your premium but can lead to lower claim payouts.

When you purchase car insurance online, choose an IDV that closely matches your car’s actual market value. This can help ensure fair compensation during claims.

3. Select the Right Add-on Covers

Add-ons allow you to enhance your comprehensive car policy based on your needs.

• Popular add-ons include Zero Depreciation, Engine Protection, Roadside Assistance, and Return to Invoice.

• Zero depreciation cover is especially useful for cars up to 5 years old. It allows full claim settlement without depreciation deductions.

• Add-ons increase your premium slightly but significantly improve coverage.

• Choosing unnecessary add-ons can increase costs, so select only those relevant to your driving habits and location.

The right combination of add-ons can help you avoid major out-of-pocket expenses during repairs.

4. Compare Car Insurance Plans Carefully

It is recommended to compare car insurance policies before finalising your purchase.

• Compare premiums along with the scope of coverage, exclusions, and benefits.

• A low premium does not always mean better value if coverage is limited.

• Look for policies that offer balanced pricing with meaningful protection.

• HDFC ERGO’s car insurance policies are designed to offer wide coverage at competitive premiums.

A side-by-side comparison helps you choose a plan that delivers both affordability and protection.

5. Look for a Wide Network of Cashless Garages

Cashless repairs can greatly reduce financial stress after an accident.

• A large network makes it easier to find a nearby garage.

• Repairs are settled directly between the insurer and the garage.

• You don’t need to arrange large sums up-front.

So, look for an insurer with a vast network of cashless garages. For example, the HDFC ERGO’s car insurance policy comes with more than 12200+ ˇ cashless garages across India to service your car.

6. Check the Claim Settlement Ratio of the insurer

An insurer’s claim performance matters just as much as pricing.

• The Claim Settlement Ratio (CSR) reflects how efficiently claims are settled.

• A higher CSR indicates better reliability and customer trust.

• Also review how easy it is to file, track, and settle claims.

Choosing an insurer with a strong claim track record means you get better support during stressful situations.

7. Evaluate the Claim Settlement Process

Finally, understand how quickly and smoothly claims are handled.

• A simple digital claim process saves time and effort.

• Faster repairs mean less disruption to your daily routine.

• Features like Overnight Vehicle Repairs¯ help you get back on the road quickly.

A hassle-free claims experience is a key indicator of a reliable car insurance policy.

What Factors Impact Insured Declared Value (IDV) in Car Insurance

1

Car type

The car value depends upon its type. There are three types of cars available in the market – hatchback, sedan, and SUV (Sports Utility Vehicle). A hatchback car is usually cheaper as compared to sedans or SUVs. Thus, the IDV would vary accordingly.
2

Model of the car

Same type of cars but different car models can have different IDVs. This depends upon the brand i.e. manufacturer and the features offered on a certain model of car.
3

Purchase location

A minor cost difference can be observed depending upon the location from where the car was purchased. For example, the showroom price of the same car model can be different in Mumbai and Delhi.
4

Depreciation

The reduction in the monetary value of a car due to age is known as depreciation. As a car gets older, its depreciation also increases. For example, two cars of the same model will have different IDVs because they were manufactured in different years.
5

Accessories

The depreciation of accessories is also calculated while calculating the amount of IDV. Thus, its value will change depending on the age and working condition of additional accessories.
Buy Car Insurance Policy Online
No need to visit the insurer's office to purchase insurance for your car. Buy car insurance online in just a few clicks with HDFC ERGO.

The Future is EV Smart with HDFC ERGO EV Add-Ons

Electric Vehicle Add-ons for Car Insurance

HDFC ERGO has great news for Electric Vehicle (EV) owners! We're introducing new add-on covers with our electric car insurance tailored specifically for EVs. These add-ons include protection for your battery charger and accessories, coverage for your electric motor, and a unique zero depreciation claim for the battery charger. Adding these covers to your electric car insurance policy can shield your EV from potential battery damage caused by unexpected events like floods or fires. As the heart of your EV, safeguarding your batteries and electric motor is a smart move. These three add-ons can be seamlessly added to your comprehensive or standalone own damage cover. The battery charger accessories add-on offers protection against damage due to fires and natural disasters like earthquakes or floods. The electric motor cover ensures coverage for any damage to your EV's motor and its components. With the zero depreciation claim for the battery charger, you'll be compensated for any depreciation when replacing the battery, including the detachable battery, charger, and accessories. Don't miss the chance to customise your electric car insurance policy – opt for these add-on covers and drive with peace of mind.

Pay as You Drive Add on Cover

pay as you drive add-on cover

If you drive your car less or use it occasionally, paying a high insurance premium may not feel justified. HDFC ERGO’s Pay As You Drive (Kilometre Benefit) add-on can be a help here.

• The PAYD cover rewards low usage by offering benefits of up to 25% on your own damage premium at policy renewal.

• After policy expiry, simply declare the distance travelled to claim the benefit, even if you switch insurers.

• If you renew with HDFC ERGO, you can enjoy an additional 5% discount, provided no claims were made in the previous policy period.

Why Should You Buy Car Insurance in India?

Indian roads can be unpredictable. From rising accident rates to vehicle theft and climate-related damage, owning a car today comes with real risks. Given below are some facts and figure that drive home the importance of car insurance.

Road crashes in India

Road Accident Fatalities are Increasing

In 2024, India recorded over 1.77 lakh road deaths, averaging about 485 fatalities every day, making it one of the deadliest years on record for traffic crashes. [7]

How car insurance helps: With such high road risk, car insurance protects you from repair costs and financial liabilities arising from accidents.

Death by Car Accidents

India’s Roads Are Packed With Cars

Today, India has over 30 million passenger cars on the road, and this number keeps rising every year. With so many vehicles sharing the same roads, the chances of road mishaps, collisions, and accidental damage increase. [8]

How car insurance helps: Car insurance acts as an important safety net, by providing compensation in case of an accident, and allowing the policyholder to get car repairs without financial worries.

Light Motor Vehicles Theft

Extreme Weather Events Are Becoming More Common

According to recent analysis, India recorded extreme weather on 331 out of 334 days in the first eleven months of 2025. The events ranged from storms, cyclones, lightning, and cloudbursts to heavy rain, floods and landslides. [9]

How car insurance helps: Such events can seriously damage cars (especially engines and electronics), and comprehensive car insurance—along with add-ons like Engine Protection and Return to Invoice (RTI)—helps safeguard you against these sudden losses.

Flood affected areas in India

Car Theft Remains a Strong Threat in Urban Areas

Certain urban areas, like Delhi-NCR, remain hotspots for vehicle theft — with one report showing a vehicle disappearing every 14 minutes in parts of 2023. [10]

How insurance helps: With theft cover and RTI add-ons, you can recover the value of your car and avoid total financial loss if your vehicle is stolen.

Flood affected areas in India

Unpredictable Road Hazards Contribute to Claims

Accident analysis shows that potholes, stray animals and unusual hazards like falling coconuts cause many crashes in cities such as Bengaluru and Chennai. [11]

How insurance helps: These unpredictable risks often lead to damage claims, and insurance protects your repairs without heavy out-of-pocket costs.

Flood affected areas in India

Car Insurance Protects More Than Just Your Vehicle

Beyond repairs and theft, car insurance protects your savings, legal standing, and peace of mind. Whether it’s an accident, a natural disaster, or an unforeseen loss, having the best car insurance policy ensures you’re financially prepared.

With HDFC ERGO car insurance, you get wide coverage, trusted claim support, and protection designed for real-life risks. So, whether you are driving in Kolkata or Kolhapur, Kashmir or Kanyakumari, you can take the road with confidence.

How to Choose the Best Car Insurance Policy Online?

Though buying car insurance online is simple. You should keep certain aspects in mind while buying a car insurance policy.

Types of car insurance policy

The type of policy

Firstly, you should select the type of policy that you need for your car. A comprehensive insurance proves to be the best car insurance plan as it provides complete protection to your vehicle for all sort of vehicular damage due to an insurable peril. However, if your car is very old, you can opt for third party insurance to fulfill the legal mandate of driving your car.

Insured Declared Value

Insured Declared Value

The Insured Declared Value of the car is the market value less the depreciation based on the car’s age. The IDV also represents the maximum coverage liability that the insurer undertakes. In case of a total loss to the vehicle due to an insured peril, the maximum claim amount would be the IDV of the policy. So, when buying the best car insurance plan, keep a lookout for the IDV. Choose an IDV that matches the market value of your car so that the claim is higher.

car insurance add on cover

The add-ons needed

With comprehensive car insurance plans, you can opt for different add ons. Choosing the most suitable ones would help in availing complete coverage. For instance, a zero depreciation add on is a must for cars aged up to 5 years old. This add on helps get an entire claim as the insurer does not deduct depreciation value during the final settlement. So, assess the add ons available and choose the most suitable ones. Remember, adding each add on involves an additional premium.

Compare Plans

Compare Plans

Always compare the best car insurance policy on their premiums vis-à-vis their coverage. A plan offering a comprehensive scope of coverage at the lowest rate of premium would be the best, just like HDFC ERGO’s car insurance policy. Hence, it is wise to always compare the car insurance price with the coverage offered.

Claim Settlement Ratio of the insurer

Claim Settlement Ratio of the insurer

The Claim Settlement Ratio (CSR) indicates the percentage of claims that an insurance company settles in a financial year. The higher the CSR the better is the company in terms of claim settlement. So, compare the CSR and choose an insurer that has a high CSR.

Network of cashless garages in India

Network of cashless garages in India

The network of cashless garages is a crucial parameter to increase the probability of availing of cashless settlement of claims. If the company has a vast network of cashless garages, you can quickly locate one. You can repair your car here without paying for the costs yourself. So, look for an insurer with a vast network of cashless garages. For example, the HDFC ERGO car insurance policy comes with more than 12200+ ˇ cashless garages across India to service your car.

car insurance claim settlement process

The claim settlement process

The claim settlement process should be checked to understand how long would it take for your claims to get settled. The best car insurance policy is where the claim settlement process is simple and hassle-free. For instance, the HDFC ERGO car insurance policy offers Over Night Vehicle Repairs¯, where you don’t have to wait long for your vehicle to get repaired..

Did you know
India’s pre-owned car market has become larger than the new car market, with used car sales
projected to rise from around 4.6 million in 2023 to about 10.8 million by 2030. [12]

What to Know before Buying Car Insurance for Old/Second-hand Car?

A pre-owned car also requires a proper car insurance policy to get coverage from losses.

Having the right second-hand car insurance protects your vehicle from repair costs, theft, and legal liabilities. Since a used car may already have an existing policy, there are a few important know before buying or renewing second-hand car insurance online.

1. Transfer the Existing Car Insurance Policy

If the previous owner already had a valid car insurance policy, make sure it is transferred to your name.

• Policy transfer ensures legal ownership of the cover

• It helps avoid claim rejection in the future

• The transfer can be initiated online with the insurer

Once transferred, the policy becomes active under your ownership.

2. Check the Claims History

Reviewing the car’s past claims gives you a clear picture of its insurance record.

• Helps you understand how often the car was repaired

• Indicates potential wear and tear

• You can check this by entering the policy number on the insurer’s website after transfer

This step helps you make an informed decision about coverage and add-ons.

3. Ensure No Claim Bonus (NCB) Is Transferred

If eligible, make sure the No Claim Bonus is transferred correctly.

• NCB helps reduce your car insurance premium

• It allows you to continue enjoying accumulated discounts

Always confirm NCB details after policy transfer.

4. Buy New Insurance If No Policy Exists

If the previous owner’s car insurance has expired or was never renewed:

• You can immediately buy a new car insurance policy

• Choose between comprehensive or third party car insurance

• Buying car insurance online is quick and paperless

Do not drive the car without valid insurance, as it is legally mandatory.

5. Check the Policy Expiry Date

After the insurance is transferred or newly purchased, verify the policy validity.

• Renew the policy before it expires

• Timely renewal helps retain NCB benefits

• It avoids inspection delays and coverage gaps

Renewing on time ensures uninterrupted protection.

With HDFC ERGO, buying or renewing second hand car insurance online is simple, transparent, and hassle-free, so your pre-owned car stays protected from day one.

How to Download Your Car Insurance Policy Online

Here’s how you can download car insurance policy online:

Step 1: Visit our website.

Step 2: Click on the help button icon on the homepage. Then click on email/download policy copy.

Step 3: Enter your policy details like policy number, mobile number, etc.

Step 4: Then, enter OTP as prompted. Also, verify your profile if asked.

Step 5: After verification, view, print, or download your car insurance policy.

Car Insurance Terms You Need to Know

Understanding common car insurance terms helps you choose the right cover, avoid surprises during claims, and make informed decisions while buying or renewing your policy.

1. Driving License

A driving licence is a legal authorisation issued by the RTO that allows you to drive a specific type of vehicle on Indian roads. Driving without a licence or with an expired licence can lead to claim rejection.

2. RTO

The Regional Transport Office or the RTO is the official government body which registers all vehicles in the Indian subcontinent as well as issues driving licences. It maintains records of vehicle ownership, registration details, and licence validity.

3. Third Party Liability Coverage

This is the mandatory car insurance cover required by law. It protects you against legal liabilities arising from injury, death, or property damage caused to a third party by your vehicle. It does not cover damage to your own vehicle.

While there is no upper limit on coverage for third party death or injury, the compensation for damage to a third-party property and vehicle is limited to a maximum of ₹7.5 lakhs.

4. Comprehensive Coverage

A comprehensive car insurance policy covers third party liabilities and damage to your own car due to accidents, theft, fire, or natural calamities. It also allows you to add optional add-on covers for wider protection. It is not mandatory but advisable to opt for a comprehensive plan.

5. Car Insurance Premium

The premium is the amount paid to the insurer for coverage during the policy period. Paying premiums on time keeps the policy active. The premium amount depends on factors such as IDV, car model, location, claims history, add-ons chosen, and policy type.

6. Insured Declared Value

IDV is your car’s current market value after depreciation. It is the maximum amount of money that the insurer would pay as a claim in case of a total damage or loss of the car in an accident or theft. Since depreciation increases every year, insured declared value of your car reduces over time.

7. Deductibles

In motor insurance, deductibles are a part of the claim amount the insured person will have to pay during claim settlement. The insurer pays the rest of the claim amount. There are two types: voluntary and compulsory deductible.

• Compulsory deductible is fixed by regulation

• Voluntary deductible is chosen by you to reduce premium

Opting for a higher voluntary deductible lowers premium but increases your share during a claim.

8. No Claim Bonus

No Claim Bonus in car insurance is a reward given for not making any claims during a policy year. It is offered as a premium discount at renewal and can go up to 50% over consecutive claim-free years. NCB belongs to the car owner, not the vehicle, and can be transferred when you buy a new car.

9. Cashless Garages

These are authorised service centres partnered with the insurer. When you repair your car at a network garage, the insurer directly settles the approved repair cost with the garage. You only pay deductibles or non-covered expenses.

10. Add-on Covers

Add-on covers are optional benefits that enhance your comprehensive car insurance policy. Popular add-ons include zero depreciation, engine protection, return to invoice, roadside assistance, consumables cover, and NCB protection.

11. Personal Accident Cover

Personal Accident Cover provides financial protection to the owner-driver in case of death or permanent disability due to an accident. As per IRDAI guidelines, a minimum cover of ₹15 lakh is mandatory. This cover can be extended to include other individuals too.

12. Total Loss

A car is declared a total loss when repair costs exceed a defined percentage of its IDV or if the vehicle is stolen and not recovered. In such cases, the insurer pays the IDV amount after deducting applicable deductibles.

13. Endorsement

An endorsement is an official change made to your policy during its tenure. This can include updating personal details, adding accessories, correcting registration information, or changing address details.

14. Anti-Theft Device

An anti-theft device is a security system installed in your car to prevent theft, such as an engine immobiliser or alarm system. Cars fitted with IRDAI-approved anti-theft devices are considered lower risk by insurers. They may qualify for a discount on the car insurance prices.

15. Consumables Cover

Consumables refer to items that are used up during vehicle repairs and are usually not covered under a standard car insurance policy. This includes engine oil, brake oil, coolant, nuts and bolts, grease, washers, and similar items.

A consumables add-on cover can ensure these costs are reimbursed during a claim.

16. Third-Party Property Damage (TPPD)

This refers specifically to the damage caused to another person’s vehicle or property. Compensation for TPPD is capped at ₹7.5 lakh as per current regulations.

17. Break-in Insurance Inspection

If a policy expires and is not renewed on time, the insurer may inspect the car before renewal. This process checks for existing damages before activating fresh coverage.

18. Subrogation

After settling a claim, the insurer may legally seek to recover the amount from another party responsible for the loss. This process is known as subrogation and does not involve the policyholder.

19. Downtime Cover

This add-on compensates for daily transport costs if your car is under repair after an accident to help reduce inconvenience.

20. IDV Depreciation Schedule

Insurers follow a standard IRDAI depreciation table to calculate IDV based on vehicle age. As cars get older, IDV reduces, which impacts both premiums and total loss payouts.

Age of VehicleStandard Depreciation %
Up to 6 months5%
More than 6 months up to 1 year15%
More than 1 year up to 2 years20%
More than 2 years up to 3 years30%
More than 3 years up to 4 years40%
More than 4 years up to 5 years50%


21. Salvage Value

Salvage is the remaining value of your car after severe damage or total loss. Insurers deduct the salvage value from the claim payout if the car is not handed over to them.

22. End of Life (EOL) Vehicle

In India, private petrol cars older than 15 years and diesel cars older than 10 years may be categorised as EOL based on local regulations (like in Delhi NCR). These vehicles may face restrictions and different insurance considerations

23. Surveyor

In case of an accident, the insurer sends a surveyor to the accident spot or the garage to inspect the car, take photos, and record details. This helps the insurer verify the cause of damage, estimate repair costs, and avoid disputes later during claim settlement.

24. Free Look Period

The free look period is a short window after you receive your policy during which you can review the terms and cancel the policy if you are not satisfied — and get a refund of the premium paid, subject to permitted deductions.

25. Consequential Loss

Consequential loss refers to indirect financial impacts that arise as a result of a damage event, such as loss of business income or secondary effects. These are usually not covered under a standard insurance policy unless separately insured.

26. Grace Period

The grace period is the extra time after your car insurance expiry during which you can renew the policy without losing benefits like No Claim Bonus, though claims are not allowed in this period.

27. Geographical Limit

The geographical limit is the specified area (usually within India) where your car insurance policy provides coverage — losses that happen outside this region may not be covered unless the policy states otherwise.

28. Named Driver

This refers to a specific person listed in the policy who is authorised to drive the insured vehicle. Claims may be denied if an unlisted or unlicensed driver was operating the car during an incident.

9000+ cashless Garagesˇ Across India

Know What the Expert Speaks About Car Insurance Plans

motor insurance expert
Mukesh Kumar | Motor Insurance Expert | 30+ years of insurance industry experience
I recommend getting your car insured from HDFC ERGO, a brand serving more than 3.2 Crore+ Happy Customer@ With Over Night Vehicle Repairs¯ and more than 12200+ cashless Garagesˇ, you can be assured of help in event of any damage to your vehicle. Also one should insure his/her vehicle and avoid getting heavily fined under the recently enacted Motor Vehicle Amendment Act 2019.

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Your staff is professional, responsive, and goes the extra mile to assist customers. His clear communication and proactive approach made my buying experience smooth and hassle-free.
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HDFC ERGO team provides amazing service.
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I was able to track my policy easily with your service. Due to this, I was able to retain my NCB discount.
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My overall experience with HDFC ERGO has been amazing.
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HDFC ERGO system is in place and staffs are well trained. They know exactly what is required by the client. I was able to resolve my requirement in 2-3 minutes. Well done.
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HDFC ERGO's chat team member helped me to know whether ekyc was linked to my policy or not. The customer care executive also guided me how to link it. I appreciate the quick response and helpful nature of your executive.
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I must say that customer service experience at your Guindy office was amazing.
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Excellent service by your customer care team.
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I think that the HDFC ERGO system works efficiently and they have hired well-trained staff to handle client queries. My problem was resolved in just 2-3 minutes.
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Your customer care executive helped me easily identify whether ekyc was linked to my policy. I appreciate the helpful nature of that person.
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I had a good experience with the customer service officer at your Guindy branch in Chennai.
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Thank you HDFC ERGO customer care team for your quick response.
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The process at HDFC ERGO is simple and I always receive quick responses to my mail every time from your team.
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My claim request went well in the end. Initially I found difficult raising the claim, however, in the end everything was resolved.
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Customer care services provided by HDFC ERGO is remarkable.
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The customer care executive person was very humble and soft-spoken. Your team members have perfect telephone etiquette with remarkable voice modulation.
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My experience with HDFC ERGO is excellent.
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I must say that HDFC ERGO provides the best services to their customers.
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HDFC ERGO provides the best customer car service. I like their behaviour of responding promptly and instantly starting the work on that query.
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The customer care executive who attended to my call was extremely courteous, and called me thrice to resolve the issue. Full marks to the customer care team for superb customer care attitude.
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HDFC ERGO provides doorstep services and are very excellent at their work. Whenever I have approached your team, they have provided quick solution to my query.
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Car Insurance FAQs

How quickly I can buy car insurance online?

Buying Car is a matter of few minutes. All you have to do is fill in the details and precede the payment. Your car insurance policy is sent to your email address instantly.

Do I need to have a valid insurance policy to get my new vehicle registered?

Yes, you need to valid third party car insurance policy for registration of your vehicle. Even a TP (third party) car insurance policy will also help in same at RTO.

Are offline and online car insurance policy same?

Yes, both are same. The only difference is that in online, once the payment is done, we send you policy on your registered email address and residential address.

In case of my job and place change, what happens to my motor policy?

In case of a location change, the policy will remain more or less the same. However, the premium may change depending on the city you have shifted. It is because the insurance rates differ based on the registration zone of the car. Once you shift to the new location, you must update your new address, which you can do online by visiting the insurer's website.

What happens to the 4 wheeler insurance policy, if I sell my car?

The insurance policy has to be transferred from your name to the new owner. Supporting documents like sale deed/form 29/30/NOC of seller/NCB recovery amount are required for this. However, you can transfer the No Claim Bonus accumulated in your policy to your name which can be used for your new vehicle. You also have the option to cancel the existing policy at the time of selling.

How do I get a copy of my car insurance policy online? Will the printout of the softcopy serve as the original document?

You can get a copy of your car insurance policy online by going through the following steps:
Step 1- Visit the HDFC ERGO website and select the option to download an e-copy of your policy.
Step 2 - Enter your policy number and registered mobile number. An OTP will be sent to that number for verification.
Step 3 - Enter the OTP and provide your registered email ID.
Step 4 - A copy of your car insurance policy will be sent to your mail ID in PDF format. You can then download the policy and print it.
You can use the printout of the soft copy as the original document. "

What are the different modes of payment accepted online? Are there different schemes?

You can pay the premium through a credit card, debit card, or a net banking facility. The premium has to be paid in a lump sum. The installment scheme is not available.

Am I eligible for a car insurance discount if I install anti-theft alarm and locking system?

Yes. If you add an additional layer of protection, it will lower the risk for the insurer in case of a theft, and so, you will be rewarded with a discount.

What is bumper to bumper car insurance?

Bumper to bumper insurance is an add on cover in car insurance that protects the vehicle's depreciation value. You can opt for this cover along with your comprehensive car insurance policy. With the help of this add on cover, you can get the complete claim amount from the insurer without deduction of the vehicular part depreciation.

How can I change/modify my car insurance policy details?

If you have a car insurance policy with us, you can call on the HDFC ERGO Customer Care number-18002700700. Our call centre executives will help you modify or update your car insurance policy details.

Does HDFC ERGO resolve claims beyond city limits?

During intimation to HDFC when filing for the claim, you must have the following 3 documents ready for reference:

• RC book

• Driving license

• Policy number along with policy copy

At the time of an accident, take down the number of the other car involved and try to take sufficient pictures and Video of the accident spot with the vehicle and objects involved. This step will help you to explain the incident while claiming and also in case you want to file an FIR in the police station.

Once you have taken these initial steps, just relax, take it easy and give a call on the HDFC ERGO Customer Care number-18002700700or simply log on to WWW.HDFCERGO.COM to register your claim. Post claim Intimation you will receive the Claim Number via SMS and in case of Call Center Intimation the executive on call will provide you with the reference claim number. In the event of theft of the insured vehicle, the company will hire a private investigator to track the same and for this purpose all associated documents will be collected from the police. In this case, the claim settlement process may take up to 60 days.

What is the meaning of Depreciation in car insurance?

Most assets, like our cars, see wear and tear over a period of usage, leading to a dip in the total value of the asset. This is called depreciation. While raising a claim against vehicular damage, the insurer considers the depreciation value while making the final payout. It is, therefore, advisable to opt for a zero depreciation policy.

Zero Depreciation insurance means that despite the value of your car going down with time, you get complete coverage on expenses incurred in case of damage. Have a relevant zero dep car insurance plan, or simply top up your comprehensive car insurance plan with the bumper-to-bumper HDFC ERGO add-on!

Once the inspection request is logged online, how long does it take to get the car policy?

It depends on the insurer. You may get it in a day or two, or the process can take a week.

Am I eligible for a discount if I am a member of Automobile Association of India?

Yes. Most car insurance companies in India offer decent discounts on the premium if the policyholder is a member of Automotive Research Association of India (ARAI).

What are electrical and non-electrical accessories? How do you calculate their value?

Electrical accessories in a car usually include music system, ACs, lights, etc. The non-electrical accessories are the interior fittings in the car, like seat covers and alloy wheels. Their value is calculated according to their initial market value and then the depreciation rate is applied.

What is the meaning of the phrase ‘legal liability of the paid driver’?

It means that if the car owner has hired a driver and if the latter meets with an accident while driving your car, then the insurance company will provide compensation for his injury/ loss of life.

Where can I view the list of cashless garages in my city?

Usually, the list is available on the insurer’s website. You can also check with your insurance agent or call the customer care number if you can’t locate it.  

What is an ARAI-approved car-theft device? What are the benefits of installing the same?

Ranging from high-end locks to alarms, anti-theft devices are gadgets that protect your car. You need to get one certified by the Automotive Research Association of India (ARAI) if you wish to avail the anti-theft discount on the car insurance premium.

How much fine do I have to pay in case I do not have car Insurance?

As per the Motor Vehicles Act 2019, the fine for driving without insurance is Rs 2,000 and/or imprisonment of up to 3 months for the first time. For subsequent offence, the penalty is Rs 4,000 and/or jail term of up to 3 months.

What are the different types of Motor or Car Insurance Policies and what does it cover?

There are three major types of Car Insurance Policy. The first one is comprehensive car insurance policy which provides coverage for own damage as well as third party liabilities. The insurer bear the expenses for vehicle damage repair arising out of unforeseen events like floods, fire, theft, etc. The second one is third party car insurance which is mandatory as per the Motor Vehicles Act of 1988. Here, the insurer will only bear expenses for third party damage to person/property. The third policy is standalone own damage cover which provides coverage for own damage of the vehicle and you can add this policy, if you already have an existing third party insurance policy.

Benefits of renewing from the same insurer?

If you didn’t make a claim during the policy period, you get No Claim Bonus. Apart from a discount on your insurance premium, your insurer is most likely to offer additional benefits when you renew the policy. These rewards might include a sizeable decrease in deductibles or an accident forgiveness option, which means zero increase in premium even after an accident.

What is the Criteria for determining Total loss/Constructive Total Loss?

Total Loss: Total loss occurs when the vehicle is stolen and cannot be recovered, or if it is non-repairable or repair costs exceeds the Insured Declared Value (IDV)
Constructive Total Loss: Constructive total loss is when the aggregate cost of retrieval and/or repair of the vehicle exceeds 75% of the IDV.**
Settlement Procedure:In case of theft of vehicle the company will pay the IDV less any deductible.
If a motor vehicle is damaged and is assessed as ‘total loss’ or “constructive total loss” or cash loss; Company shall grant the Policyholder the option to retain the wreck and accept a ‘cash loss’ settlement (being the IDV less deductible less the assessed value of Salvage based on competitive quotes procured by the Insurer including any submitted by or through the Policyholder.

What is the Depreciation schedule to Fix IDV of Car Loss?

The IDV of a new car can be estimated as its ex-showroom price minus the depreciation cost of the vehicle as per its age. The depreciation table as per age of Vehicle is as below:
AGE OF THE VEHICLE % OF DEPRECIATION FOR FIXING IDV (% applied on vehicle ex-showroom price)
Not exceeding 6 months 5%
Exceeding 6 months but not exceeding 1 year 15%
Exceeding 1 year but not exceeding 2 years 20%
Exceeding 2 years but not exceeding 3 years 30%
Exceeding 3 years but not exceeding 4 years 40%
Exceeding 4 years but not exceeding 5 years 50%
Exceeding 5 years but not exceeding 6 years 60%
Exceeding 6 years but not exceeding 7 years 65%
Exceeding 7 years but not exceeding 8 years 70%
Exceeding 8 years but not exceeding 9 years 75%
Exceeding 9 years but not exceeding 10 years 80%
Exceeding 10 years but not exceeding age permitted by RTA 85%

Further we offer a flexibility of -25% / + 50% deviation on the arrived value to customer.

What is the Turn-Around-Time for policy servicing and claims?

Activity Turn Around Timelines(TAT)
Acceptance of Proposal 7 days from the date of receipt of proposal
Issuing of policies 4 days from the date of proposal acceptance
Passing an endorsement 6 days from the date of request received
Policy Servicing  
Providing copy of the proposal form and copy
of the policy document
30 days from the date of acceptance of the proposal.
Processing of proposal and communication of decisionsceeding
4 years but not exceeding 5 years
7 days from the date of receipt of the proposal
or the date of receipt of any requirement called for, whichever is later.
Refund of the Premium Deposit Within 7 days from the date of underwriting decision.
Post policy issue service requests concerning mistakes
and non-claim related service requests
7 days from the date of the request
Appointment of Surveyor 24 hours from the date of claim intimation
Receipt of surveyor reporteeding 8 years
but not exceeding 9 years
5 days from the date appointment of the surveyor
Settelment of claim 7 days from the date of receipt of Surveyor report

What is the cost of car insurance?

The cost of car insurance in India can differ depending on several factors like type of car, the coverage, the make model, the value of the car, fuel type, geographical location, etc. The average cost of third-party insurance for a hatchback is ₹4,000–₹8,000, while The average cost of third-party insurance for an SUV is ₹7,000–₹15,000.

How to check 4 wheeler insurance status?

You can check the 4 wheeler insurance status online through the insurer website. You can also check it on RTO website, VAHAN portal and Parivahan Sewa website. You can check the status on the insurer website, by entering policy number or registered email ID. The car insurance policy status will be mailed to your registered email ID or if you enter the policy number, the status will be displayed on the website itself.

Can Car Insurance be done online?

Yes, you can buy car insurance online through HDFC ERGO website without any hassle. You can view different plans and make the payment online accordingly.

Which type of car insurance is best?

Comprehensive car insurance is the best policy to buy, if you are looking for full-fledged coverage for your vehicle. This type of car insurance provides coverage for both own damage and third party liabilities.

What is first party car insurance?

First party car insurance covers own damages and third party liabilities. The policyholder get coverage for damages caused to the insured vehicle in case of an accident, natural disaster, theft, fire, etc.

Will my car insurance premium decrease if I select a lower IDV?

Yes, selecting a lower IDV (Insured Declared Value) can reduce your premium. However, keep in mind that a lower IDV also means you’ll receive less compensation if your car is stolen or damaged beyond repair. So, it’s important to strike a balance.

My motor insurance policy expired; how can I renew in case of break-in of my policy?

It is simple to renew your car insurance online. All you have to do is visit the website of the insurer, make a self-survey of your car, and upload the required documents. Once the documents are approved, a payment link would be sent. After the payment is done, your policy will be renewed.

What is an endorsement? What is premium and non-premium bearing endorsement?

If you want to make any changes to your existing policy, it can be done through an endorsement. The modifications/changes are not made in the original policy but in the Endorsement certificate. These might include change in ownership, coverage, vehicle, etc. Endorsements are of 2 types - premium-bearing endorsement and non-premium bearing endorsement.

In premium-bearing endorsement, you have to pay an additional premium. For example, transfer of ownership, addition of LPG/ CNG kit, change of RTO location, etc. On the other hand, if you opt for non-premium bearing endorsement, no additional premium is charged. For example, change in contact details, correction in engine/ chassis number, addition of hypothecation, etc.

What is loading/ loading period in a policy?

If you have witnessed a significant rise in the insurance premium during renewal, it might be because of loading. Simply put, it is the amount that is added to a policy to cover for losses which were higher than what the insurer was anticipating. This comes into the picture if the policyholder is prone to a certain type of risk or opts for claims quite often. Loading protects insurance companies against high-risk individuals.

Is my NCB transferable when I change my car or insurer?

Yes. The reward for not claiming during the policy period can be easily transferred from one insurer to another if the policyholder decides to buy insurance from another insurer. Similarly, if the car owner changes his vehicle, NCB can be transferred to the new car. To transfer the NCB, you must request the insurance company to issue you an NCB certificate. This certificate denotes the amount of NCB you are eligible for and becomes proof of NCB transfer.

What is IDV in insurance?

Insured Declared Value or IDV is the maximum amount of money an insurer will pay out for a vehicle in the event of theft or total loss. IDV in car insurance plays a major role in determining the premium. The IDV is usually fixed at the start of each policy period.

What is the process to claim car insurance?

For car insurance claim, you first need to file an FIR at the nearest police station in case of theft or any accident. Locate our cashless network garages on our website. All damages / losses will be surveyed and assessed by our surveyor. The policyholder will also have to fill in the claim form and provide the related documents as mentioned in the form.

Which is the best car insurance to buy?

When you buy a car insurance policy, it is always advisable to buy a comprehensive cover for your plan. With comprehensive car insurance policy, the insured person will get holistic coverage. The comprehensive cover will provide coverage for both own damage and third party liabilities, hence comprehensive car insurance policy is the best plan to buy.

What is zero depreciation in car insurance?

Zero depreciation is an add-on cover available with comprehensive car insurance plan and own damage cover. With zero depreciation car insurance the insured person will not have to pay for depreciation during your claim settlement.

What is consumables in car insurance?

Consumables in car insurance refers to coverage for parts and fluids that need replacement due to wear and tear after an accident. Consumables cover is available as an add-on with comprehensive and own damage car insurance policy.

Are there any discounts offered on an electric car insurance policy?

You can get a discount of up to 15% when you purchase a third-party liability policy with HDFC ERGO. You may also be eligible for a 50% discount on your premium if you have acquired NCB. 2. Can I buy car insurance on EMI? Absolutely. In some cases, insurance companies now allow you to pay your car insurance premium in easy monthly instalments (EMIs). It helps make the cost more manageable, especially for comprehensive plans. Please check with your insurer to see if they offer this option.

Does your policy cover rat bites?

Yes, typically, your comprehensive car insurance policy covers damage caused by rat bites, such as chewed wires or internal parts. However, it depends on the insurer and the policy terms. It's best to confirm if this is included or needs to be added as an extra cover.

Can I add multiple drivers to my car insurance policy?

Yes, you can usually add other drivers to your car insurance policy. It’s common to include family members or trusted users. Please notify the insurer, as it may affect the premium based on the age and driving history of the additional drivers.

What is Road Side Assistance Cover in Car?

Road Side Assistance Cover provides you with the necessary help at the time when your vehicle is stuck in middle of road due to car breakdown. This usually includes towing, changing flat tyre and jump start and many other things. Make sure you read policy wordings to understand the terms and conditions of this cover.

Will I require car insurance for my electric car?

Yes, electric car owners are required covering their priced possession with a valid car insurance.

Is comprehensive car insurance is mandatory?

No, Comprehensive car insurance is not mandatory but third party car insurance is mandatory. It will be always advisable to choose comprehensive over third party as you can get a 360 degree protection to your car.

Can I buy add on covers with Third party car insurance?

No, you cannot buy any add on covers with third party car insurance. But you can buy several add on if you purchase comprehensive car insurance.

Does zero depreciation add-on cover provide coverage to every part of my car?

Except for tyres and tubes, Zero depreciation provides coverage to every part of your car.

What is the meaning of No claim bonus?

No Claim bonus is the reward your insurance company will give you for not filing a claim in the previous policy period. It is applicable only from the second policy year, and the discount on premiums ranges from 20%-50%.

What is Zero depreciation?

Zero depreciation is an add-on cover available with comprehensive car insurance policies. With the help of this cover, you will get the full claim amount. In zero depreciation car insurance cover, the insurer will not consider the depreciation on various parts of the car during the final claim settlement. Therefore, this cover helps to enhance the claim amount of the policyholder.

What is NCB Retention Cover?

This add-on cover retains your No Claim Bonus even after you have raised a claim for damage caused to your parked vehicle due to external impact or any calamity such as flood, fire etc. This cover not only protects your NCB earned so far, but also takes it to the next NCB slab. It can be claimed for a maximum of 3 times during the policy per.

If I have LPG or CNG kit fitted in the car, but it’s not endorsed in the RC book, will it be covered in the policy?/ If I fit CNG or LPG kit in my car, is it necessary to inform the Insurance Company?

No, it will not be covered, because the information on your insurance policy must match the details of the car when making a claim. When you switch to LPG or CNG, the fuel type of your car changes, and hence, your claim request can get rejected. Therefore, you must inform the insurer about this change at the earliest.

If I purchase new accessories for my car, can I get them insured in the middle of the insurance policy term?

Yes, you can get the coverage. For that, you would have to inform the insurance company about the addition of the accessories to your car. The insurance company would charge an additional premium to cover the accessories on a pro-rated basis. Pay the premium and you can get coverage for the accessories from the middle of the term.

How will a Zero Depreciation Cover help you in car insurance?

Zero Depreciation Cover is an add-on cover that provides complete coverage to your car without considering the depreciation value. In the event of any damage, the entire claim amount will be paid by the insurer. However, the insured will have to pay a standard deductible amount while raising the claim under zero dep car insurance cover. Also, the policyholder can raise the claim only twice a year.

What do you mean by Constructive Total Loss?

The Insured Declared Value (IDV) is the maximum amount of sum assured fixed by the insurance company, according to the present market value of the vehicle. Sometimes, the overall repair cost exceeds 75% of the vehicle’s IDV,and then, the insured car is treated as a Constructive Total Loss claim.

What is Road Side Assistance? When should I opt for the Road Side Assistance service?

Roadside assistance is an add-on cover that comes to your rescue when you are stranded on the road in case of a mechanical breakdown. This has to be purchased by paying additional premium. One can avail 24*7 road side assistance for breakdown, tyre replacement, towing, fuel replacement etc. by contacting the customer care.

What is deduction for depreciation?

Unless you have a Zero Depreciation cover, the insurer pays for the repair or replacement of car parts at a depreciated value. The value of the car and its partsbecomes lower as the years go by. This ‘deduction for depreciation’ decides how much the policyholder pays from his/her pocket.

What is zero dep insurance?

A zero dep insurance is an add-on cover available with comprehensive car insurance. With this add on cover the insurer will not charge the policyholder during claim settlement. Here the policyholder policyholder can claim the total cost of repair or replacement of car parts including their depreciated value in case of accidental damage.

What is personal accident cover in vehicle insurance?

Personal accident cover in car insurance provides financial compensation to the policyholder or their nominee in the event of any physical injury or death in an accident. It is a mandatory component of both third-party and comprehensive car insurance plans.

What does personal accident insurance cover?

Personal accident insurance policy compensates individuals and their families in the event of accidents that result in bodily injury, disability, or even death.

What does personal accident policy cover that due to?

A personal accident cover policy covers the loss of life, limb or general disablement caused due to an accident while driving.

Is an accident covered in car insurance?

Yes, car accident insurance provides coverage for accidental damages. The coverage for car damage as well as damage incurred by the driver including permanent disability or death are also covered.

Is paint covered under car insurance?

Paint damage is generally covered under a comprehensive car insurance policy if it's caused by an accident, vandalism, or natural events. However, regular wear and tear or minor scratches without a valid cause might not be included.

Are passengers covered by car insurance?

Yes, most comprehensive car insurance plans cover passengers under a personal accident cover. In the event of an accident, this coverage helps with medical expenses or compensation. With the Passenger Cover add-on by HDFC ERGO, you can get enhanced coverage.

What is Key Protect cover?

Key Protect or Key replacement add-on by HDFC ERGO helps you recover the cost of replacing lost or stolen car keys. It may also include locksmith charges or reprogramming if your car has smart keys.

What if the car insurance policy expires?

If your car insurance expires you will have to face the following:  

• Financial loss in case of accidents-Accidents can happen anytime and anywhere which may amount to a huge sum as your car insurance has expired. To repair the damages, you will have to break your savings and pay for it as your car insurance has already expired.

● Loss of Insurance Protection–Car Insurance policy provides you wide coverages, which can protect you in case of any car related emergency. If you allow your insurance policy to expire, you risk losing the benefits of the insurance cover and you might have to pay from your own pocket for the repairs before buying a new car insurance policy.

● Driving with Expired Insurance is Illegal - Driving without valid car insurance is a criminal offence in India under the Motor Vehicles Act and can attract a penalty of up to Rs. 2000 or imprisonment for up to 3 months. Now, that’s unwanted trouble you are inviting upon you.

How can I check my policy renewal payment status?

Following are the ways in which you can check the status of your car insurance policy renewal online:

Option 1: Insurance Information Bureau

One way to check the status of your insurance policy online is through the website of IIB (Insurance Information Bureau). The steps to do this are as follows:

• STEP 1: Visit the IIB website.
• STEP 2: Enter the details of your vehicle.
• STEP 3: Click the “SUBMIT” button.
• STEP 4: View the policy details.
• STEP 5: If you are unable to view any information, try to search by the vehicle engine number or the vehicle chassis number.

Option 2: VAHAN E-services

The alternative to IIB when checking the status of your car insurance policy is to check through VAHAN e-services. Here are the steps to do so:

• STEP 1: Visit the VAHAN e-services web page.
• STEP 2: Click on “Know Your Vehicle”.
• STEP 3: Enter the vehicle registration number, as well as the verification code.
• STEP 4: Click on the “Search Vehicle” button.
• STEP 5: View the insurance expiry date and other vehicle details.

What are the benefits of timely policy renewal?

Following are the benefits of Car insurance renewal

Third party liabilities

If your car is involved in an accident that results in damage or loss to the property of any third parties, it is covered under the car insurance. Furthermore, if you face any legal liabilities in case of any bodily injury or death of a third party, your car insurance protects you against the same.

No claim bonus

One of the major advantages of having car insurance is the no claim bonus (NCB). Customer is eligible for this benefit for every claim-free year. This may be available as a discount on the premium, which makes car insurance even more affordable.

Damage or loss to insured vehicle

In case your vehicle is damaged due to an accident, fire, or self ignition, you are protected. Furthermore, if the car suffers losses due to burglary or theft, strikes, riots, or terrorism, your insurance policy covers these. Another benefit of car insurance is that it covers loss or damage while in transit by rail, inland waterways, air, road, or lift.

Personal accident cover

Another advantage of car insurance is that it offers personal accident cover for a pre-determined amount. Personal Accident cover provides protection against permanent total disability, Death due to an accident. Furthermore, this cover can be taken for other passengers on unnamed basis (maximum as per the vehicle’s seating capacity) for a pre-determined amount under the car insurance policy.

What are the steps to renew Car insurance online?

All you need to do is follow these easy steps:

1. Visit Our Website–Visit HDFC ERGO car insurance page https://hdfcergo.com/car-insurance.

2. Select Appropriate Category

a. If you are an existing customer, please enter your policy number to continue,
b. If you are a new customer, please enter your car details and follow the steps to buy a new policy.

3. Verify Your Details - Enter your name, email ID, mobile number, vehicle details, and city.

4. Select Expiry Details -Click on the appropriate time frame for your expired car insurance.

5. View Quote - You will get the best quote for your car insurance.

Can I choose not to claim if the damage is minimal? What do I gain out of it?

When policyholders don’t make any claims during the policy period, they are rewarded with a No Claim Bonus (NCB). Now, this discount can range from 20% to 50%, depending on your track record of not making a claim. Therefore, if you let go of minor damages, you can avail a decent discount in the form of NCB and thereby save on premiums during car insurance renewal.

How can I cancel my claim?

There are times when drivers wish to cancel a claim, mostly because they don’t want to pay the deductible. So, insurance providers allow you to cancel a claim after you file it, and to do so, you just need to contact a representative.

If I lodge my claim after the vehicle insurance policy expires for the event that occurred during the policy term, will the claim be valid?

Usually, if you suffer a claim during the policy term, it is admissible. However, the insurer might reject the claim if you delay making a claim and your policy expires. Therefore, it is wise to inform the insurer immediately in the case of a claim. When you do so, the claim gets registered during the policy tenure. Then, you can get the settlement even after the policy expires.

How many times can we claim car insurance in a year?

There is no limit to the number of claims that one can register during the policy period. However, the policyholder can claim until the consolidated claim amount reaches up to the Insured Declared Value (IDV) of the car. Also, claims have an impact on your premium at the time of renewal.

What is voluntary deductible?

A voluntary deductible is a part of the claim that the insured person has to pay from their pocket before raising the claim with the insurance provider. It is an excellent way to reduce your policy premium. For example, say your car is damaged, and the total claim amount is Rs. 10,000. If, you have agreed to pay Rs. 2,000 from your side as a voluntary deductible, the insurer will pay the balance of Rs. 8,000. However, remember that there is also a compulsory deductible portion in your car insurance policy. This is the amount you must pay compulsorily in each instance of a claim, irrespective of whether you are paying a voluntary deductible or not.

Is there a need to file an FIR to raise a claim?

In some cases, yes. For theft, major accidents, or third-party damage, insurers typically require a First Information Report (FIR) to process the claim. For minor damages, it might not be necessary. It depends on the situation and your insurer’s rules. Always check your policy terms.
Did you know
Rural India is becoming a strong growth engine for cars. In 2025, passenger vehicle sales in rural markets grew by 12%, surpassing urban centres, which grew at 8%, according to data from the Federation of Automobile Dealers Associations (FADA). [13]


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